Case Study – Financial Services
British Financial Services Company
Production of Complex Statements Delivers Additional Sales Opportunities
The financial services company provides a wide and growing range of services, made available in the UK exclusively through a group of highly experienced financial advisers. Its parent company is listed on the London Stock Exchange, with portfolios amounting to £9.5 billion.
The company implemented Document Sciences' xPression® for the development of customer statements in print, PDF, email and archive formats. The xPression implementation was conducted by Xenos, an authorized Document Sciences value added reseller in the United Kingdom.
xPression was installed on a Windows 2000 server, and integrated with a number of systems, including the company's Oracle® corporate database. Data is extracted and formatted as XML and passed to xPression, with the output PDFs forwarded to an outsourced print company. There is also an online request mechanism which allows Intranet requests to produce an individual PDF document and email it back to the requestor. The Xenos Professional Services group built an email integration piece that facilitates user look-ups and mail server integration to allow email formatting of documents.
Six companies competed for the chance to develop the solution, but the Document Sciences/Xenos solution was selected, mostly due to company strength, financial services experience and professionalism. In addition, the company was impressed by the technical competence of the individuals who visited them.
The company knows it made the right decision. They now have a smooth document creation process, which allows them to generate an annual print run of high-quality client statements. Partners can also request statements on demand from the company Intranet. Feedback from both clients and partners has been exceptionally positive.
Return on Investment results are evident in both client satisfaction and selling opportunities. This application is the first integrated statement of the company's total financial holdings, and the financial analysis now available enables the company's partners to identify gaps in their clients' portfolios, leading to increased revenues for both company and partner.